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Customer Success Account Manager, Remote Location: IN-Delhi Email this job to a friend
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What you need to succeed - SMB Segment exposure and proven ability to manage a large customer set
- 2+ Years experience in Customer Success, with experience in selling SAAS solutions preferred
- Excellent communication Skills, both oral and written
- Flair for Technology and ability to lead a customer conversation with value-selling rather than product features pitch.
- International Sales Experience with exposure to NA /APAC markets preferably. Working hours will coincide with the US Time Zones
- Bachelors Degree or Equivalent
Role: - Develop understanding of the line of products and lead with value-led conversations with customers for these solutions.
- Create a value-based relationship with new & existing North American Adobe SMB customers.
- Drive Up-sell & Cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via phones & emails.
- Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.
- Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions.
Telamon HR Solutions
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