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Job Description

HI WARM GREETINGS,

Looking at candidates with Excellent written and oral communication Skills AND Technical Knowledge.

You can call us and book your Interview slots 8884777961/ 8884777967 /7829336034/ 9986267393

NOTE :Immediate Joiners only

Job Summary:
I provide support to colleagues in the UK and Ireland by understanding their reported issue troubleshooting and ensuring I use my skills and knowledge to resolve the issue in the most efficient manner delivering great service.
In this job I am accountable for:
Following our Business Code of Conduct and always acting with integrity and due diligence
Identifying operational improvements and finding solutions by applying CI tools and techniques
Responsible for completing tasks and transactions within agreed KPI's
Knows and applies fundamental work theories/concepts/processes in own areas of work
Resolving user queries in a timely manner and have attention to detail to identify issues
Need to work in UK shifts and weekend working
Responsible for voice and ticket contact
Should have attention to detail to be able to clearly understand what query is being raised and therefore ensure that it is addressed effectively
Should have speed in terms of handling large volumes of queries and ensure these are closed within agreed SLA
Ensure that the query / issue is understood correctly "the first time" round and therefore resolution should be accurate and address the query / issue adequately
Should be pro-active and resilient in order to work with all the various teams involved in resolving the queries
Find opportunities for improving controls recognizing financial benefits
Ability to work as a great teammate across multiple teams and close user queries in a timely manner ensuring user satisfaction is maintained at all times
To be able to create various management reports through various data bases to summarize the problem

Qualifications

Operational skills relevant for this job:

- Basic MS Office Excel, - Speed and Accuracy - Active Listening - English Speaking, Reading and Writing - Logical Thinking - Eye to detail - Planning and Organising - Basic numeracy skills

Experience relevant for this job:

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