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To deliver world class service and go out of your way to find solu
ons and make our
Traya users delighted in a fast paced, structured customer care environment.
Prompt with responses & give accurate solu
ons for our users over Emails & Calls
with maximum customer sa
sfac
on.
Regular follow-ups and build and nurture rela
onships to deliver quality service over
Emails & Calls on every interac
on.
To ensure complete ownership of customer Queries and guarantee end-to-end
sa
sfac
on with our services.
List down necessary information and suggest best solutions that benefit the
customer keeping customer satisfaction, effectiveness, efficiency and quality on
top.
Demonstrated consultative experience, ability to influence, resourceful
Gather relevant informa
on from customers as required and update it accurately to
facilitate the decisioning process
To collaborate with various teams within the ecosystem of Traya to iden
fy op
mal
solu
ons for our customers.
To prepare observa
ons to stakeholders to help derive be
er ac
ons for con
nuous
improvement
Journey Konnect's
