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Engage with assigned leads and promptly initiate contact through the
auto dialer system.
Qualify leads by assessing their interest, needs, and eligibility for upGrad's
programs.
Build rapport, credibility and establish trust with leads through effective
communication and active listening.
Schedule Video Counselling [VC] sessions with Admission Counsellors for
qualified leads.
Coordinate schedules and ensure smooth communication between leads
and Admission Counsellors to facilitate the enrollment process.
Maintain accurate records of lead interactions and follow-up activities in
the CRM system.