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Job Description

Hiring Team Leader For Outbound Sales Insurance (Life & Term)!.

Team Leader: Outbound Sales Insurance:

• Graduates/undergraduates both will work
• General shifts.
• On paper, 1+ years experience as a team leader and, over all, 3+ years experience should be there.
• The candidate should be from the sales (insurance preferred) voice domain.
• Good communication skills
• Should be well versed in his or her KRAs as team leader

Responsibility:

Ensures adherence and meeting the contractual SLAs consistently

• Manage the incoming workflow along with focus on team efficiencies (Productivity)
• Drive Quality and compliance within the team and inculcate customer centricity
• Manage customer escalations, identify the issue, prepare and share the RCA
• Drive team performance to achieve the performance benchmark and strive for excellence
• Identify areas of improvements within process / team and implement changes in required areas
• Is able to communicate clearly, both written and in speech and works accurately and with eye for details
• Drive team performance through constant feedback and guide through career progression
• Responsible for managing and ensuring on the communication of system issues/outages to all stakeholders
• Raise and follow through on the change management request
• Ability to manage work efficiently with minimum guidance
• Source and implement ideas for ease in day to day operation.

Mandatory:

• Excellent communication and team management skills
• Excellent customer and client relationship skills
• Commitment to achieve deadlines provided and result oriented
• Ability to make sound judgment & be decisive
• Logical thinking and attitude for learning
• Delight customers, and go above and beyond the call of duty
• Has empathy for the customers situation
• Works with highest degree of accuracy and with eye for detail
• Build a long-term relationship with the customer in the best interest of both customer and client
• Able to work under pressure and with stringent timelines during times of need in rotational shifts/day and even on regional holidays.

if seeking for an opportunity & above Outbound Sales Insurance skills sets matches with your current or prior experience than kindly share your resume in order to connect a detailed role model discussion.

Thanks,

Matilda D'mello

Lateral HR TAG, Sr. Officer

Hexaware BPS

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