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Audio-visual supervisor needed to manage operation at MICC (Eisenhower Facility). The MICC operates 24x7 and has meetings which may require av support should an issue arise.

Duties:

Be the delivery expert and owns all service delivery process transactions.

Responsible for Daily operations, process and workflow. Lead on site point of contact for issues and service

fulfillment.

Enhancing the user/client experience by ensuring the smooth delivery of best quality of services that meet and

exceed client demands.

Identify Customer issues and needs by maintaining excellent relationship.

Be engaged in tracking activities and team utilization. Work with Regional Adopt manager to ensure proper

billing and resource allocations align.

Work with Service Management office to configure, build and manage service management processes and

workflows.

Provide Tier 3 support to troubleshoot and resolve issues for existing technology spaces.

Daily on-site AV system troubleshooting, maintenance, and repair.

Phone and email support as requested/required.

Meeting/Event support including set-up, in-meeting assistance, and break down/post meeting support.

Preventative maintenance and daily AV system and conference room checks to ensure elevated levels of operational readiness.

Leadership or participation in systems test planning and test execution.

Leadership and participation in the validation of operational readiness through documentation, training, monitoring, etc.

Compliance with the established Client change management processes for AV software and firmware updates.

Resolution of AV Room/system technical issues by communicating with the Clients AV Engineering team

Function as the liaison with the Vendor Account Representative and Sales Teams to move forward on any client requested or necessary room upgrades.

If applicable, collects and reports all service activities through the Clients service ticketing system.

Performs additional responsibilities as assigned and agreed to by the client and vendor.

Collaborate with the AV Manager to plan and implement technology solutions.

Develop designs that meet customer functional and budgetary requirements.

Responsible for always maintaining professional attitude and delivering excellent customer service.

Generate functional and connection-level drawings for audio, video, control, and communications systems.

Define functional requirements for control systems programmer as required.

Support the on-site installation efforts of the team. Troubleshoot and debug AV systems.

Complete training programs from manufacturers, industry associations, and company as required.

Troubleshoot issues with technology and AV equipment, and repairs, as necessary. Serve as on-call escalation for issue resolution.

Participate in and successfully complete all required client training as required.

Familiarity with Creston System

Skill
Bachelors degree. Must have five (5) years of recent experience in the A/V field, including architectural and system design, and project management

Familiarity with Creston Audio Visual Systems - 2 to 3 years