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Position: Technical Support Executive Location:Mohali Shift: Night Shift (PST Timings) Experience: 2-3 years Notice Period: Immediate Joiner / 30-day notice period Job Description: We are seeking a highly motivated Technical Support Executive with 2-3 years of experience in supporting ERP software. The ideal candidate will work a night shift and must have a 30-day notice period or be an immediate joiner. Responsibilities: Provide technical support to customers via tickets, email, and Zoom meetings. Troubleshoot and resolve software related issues in a timely manner Log and track customer issues in a ticketing system Ensure customer satisfaction by following up on open issues and keeping customers informed of progress Collaborate with development and QA teams to resolve customer issues Continuously improve knowledge of the ERP software and stay current with industry developments Requirements: 2-3 years of experience in technical support for ERP software Strong problem-solving skills Excellent communication skills, both written and verbal Ability to work in a fast-paced environment and handle multiple tasks simultaneously Ability to work in a night shift If you are an energetic, self-motivated, and detail-oriented individual with a passion for providing excellent customer service, please submit your resume for consideration. We offer competitive salary packages, a supportive work environment, and opportunities for growth and advancement. If you are a technical support professional with a passion for helping customers, we encourage you to apply for this position.