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Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative / Operations.

About the company
Precision Dental Handpiece & Supplies Inc is a distributor of dental equipment and an authorized repair facility, located in Vernon BC.

About the opportunity
As a Customer Service Representative / Operations, you will take care of the entire internal process of executing orders, client management, packaging and receiving. Besides, you will help ensure customer satisfaction and promote continued customer interest in the companys dental equipment and services. If you like variety and moving around, then this position is for you.
It offers a wide range of tasks, the opportunity to move between desk work and (light) physical tasks.
The position is in office (not remote or hybrid) as it requires a thorough focus and a daily attention to customer queries, time line resolution and also sales driven capacity.

Accountabilities
Order processing, Packaging & shipping of new and repaired goods, managing inventory and work independently
Answer to clients phone orders, calling clients for follow up, promote sales and secure orders
Preparing quotes for new equipment or procedures based on costs provided by Management
Presenting information about new products or services to dentists, Make Sales calls to current end users and corporate customers, working collectively with other team members.
Establish, develop and maintain positive business and customer relationship
Building sustainable relationships with customer accounts through open and interactive communication
Increase the spectrum of empathy with customers
Attending dental conventions within Canada
Perform other duties as required
The candidate should posses excellent communications, professional and verbal etiquette.
Requirements
Team work spirit and exceptional work ethics
Be client focused, be detail oriented, able to meet challenges
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Ability to multitask, prioritize and manage time effectively
Furthermore, the following will be considered valuable assets but optional:
Previous CRM software knowledge
Knowledge of dental products, terminology is an advantage but not required
Openness to actively collaborate

Education
Minimum High School graduation certificate
Experience
5 Years of Previous customer service background
Right training will be provided for suitable candidates

About the benefits for Full-Time Employees
Wage - $21/hr
Vacation Pay, Holiday Pay
Sick Pay, Life insurance
Bereavement Pay
Jury Duty Pay
Free parking
Working hours: Monday to Friday between 08:00 am to 3:00 pm
Interested candidates are requested to send in a resume, together with a cover letter explaining your motivations to work at the company, your projected career plan and your arguments that youre the best candidate.