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The
Claims Services - Senior Consultant
position exits within the Cape Town Team. The position offers an exciting challenge and career opportunity for someone who is willing to work hard and contribute to growth and development.

We will count on you to:

Review and understand incoming documentation seeking guidance or advice where necessary
Identify all potential policies and coverages, seek validation where necessary, and advice where uncertain or clarification required
Promptly enter or update claims information into appropriate claims application(s) in compliance with any local service standards
Distribute (report) new claim notifications, or updates, to all insurers for all policies or coverages
Communicate with clients, colleagues, third parties or insurers for status updates, information requests, instructions or query resolution
Provide support for procedural guidance to clients and facilitate information requests between insurers and clients
Prepare settlement documentation and where appropriate facilitate collection of claims monies
Monitor incoming (& outstanding) funds from insurers and other relevant parties (aggregates/floats/funds ) , prepare payment requisitions and where applicable to facilitate payment to client/beneficiary
Adhere to compliance/regulatory requirements, or Marshs Professional standards to maintain quality & avoid potential Error & Omission (E&O) situations
Build and maintain effective relationships with clients, colleagues, third parties or insurers
Effectively communicate with clients, colleagues, third parties or insurers as appropriate at all times, and as per local procedures
Ensure all applicable claims applications, records and files are kept up to date at all times
Manage a portfolio of complex or significant value claims, or client transactions.
Provide guidance to and manage multiple stakeholders in the management of complex claims


What you need to have:

At least Secondary or High School qualifications required
Diploma or university degree preferred (or equivalent experience)
Minimum 10 years work experience
Minimum of 5 years Non-Motor corporate claims handling experience
All Lines of Business experience
Self-insurance / Aggregates claims handling knowledge.
Clear and concise oral and written communication skills
Excellent organization skills able to prioritize work and meet deadlines
Excellent interpersonal skills able to work within a team
Comfortable and experience working with technology (solutions)
Proficient in Microsoft Office tools
Insurance/ claims handling knowledge
Insurance market, clients and claims management skills related to area of expertise
FAIS Accreditation


What makes you stand out:

RE Examinations beneficial
Relevant industry practice or Line of Business experience
Strong networking skills
Experience with ClearSight