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Service Desk Support - Tier 1 (Remote)

We have an immediate need for a contract Service Desk Support - Tier 1 to join an environmental services industry leader. The Service Desk Support - Tier 1 provides first-level end-user support and incident diagnosis for the organization’s applications, endpoints, and infrastructure. This position also documents incoming interactions and their resolutions and manages ticket routing and incident resolution with other IT resources.

Location: Phoenix, AZ (Remote)

This job expects to pay around $18 - 27 per hour plus benefits.

What You Will Do: 

• Responds to incoming interactions initiated via phone.
• Fulfills incoming service requests.
• Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies.
• Uses the IT Service Management tool to accurately document all incoming Interactions and resolutions.
• Appropriately escalates incidents as required and monitors resolution progress until the incident is resolved to the caller’s satisfaction.
• Keeps IT Service Desk team and management informed of any new support issues in a clear and timely manner.
• Research support issues when resolutions are not readily attainable by checking available resources including, but not limited to, the IT Service Management tool, external knowledge bases, software manuals, and via collaboration with other team members.
• Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes.

What Gets You The Job: 

• High School Diploma or G.E.D.
• Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products.
• Ability to communicate technical information to non-technical users.

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development!  Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.