Report this job

---

What is the problem? *

Incorrect company
Incorrect location
Job is expired
Job may be a scam
Other

Job Title: Desktop Support Specialist Job Duration: 3 Months- Contract to Hire Job Location: Milwaukee, WI - Will be in the office to start with the possibility of hybrid after they prove them self but would only be a day or 2 from home at the most Client: Veolia Water (formally Suez) Client Notes: Highly proficient in common computer applications and operating systems especially MS Windows 10, MS Office, and Google Workspace. Experience installing, maintaining, and troubleshooting computer and communications hardware. Experience in use of routine and advanced Service Desk tools and techniques (remote assistance, PC Imaging, ticketing and knowledgebase systems Experience supporting smart phones, tablets, wireless technologies, networks and operating systems. Experience with Active Directory, Google Workspace, Imaging, Citrix, Cisco VPN, TCP/IP, ServiceNow or other ticketing system, MDM, Office 365, Ring Central, Zoom, and Remote tools. Detailed, hands-on knowledge of computer hardware, applications and network technologies; ability to learn new technologies quickly and to effectively retain and apply new knowledge. Strong customer service and interpersonal skills. Strong verbal and written communication skills and interact effectively at all levels within the organization. Strong problem-solving skills and inherent decision-making ability in resolving complex issues at the highest technical level; able to take initiative and be assertive to solve problems. Ability to organize work in an efficient manner and handle multiple projects/responsibilities at a time. Ability to coordinate operations activities in accordance with other information technology functions. Works well under stress and time pressures to meet deadlines. Self-motivated and ability to work with minimal direct supervision. Accuracy and attention to detail. Ability to work until the job is complete (may be beyond traditional working hours including weekends Must be able to work occasional evenings and/or weekends for cutovers. What You'll Do: Responsible for all walk-up advance support at site area locations. Troubleshoot and resolve all issues related to computer hardware, operating systems, company-approved applications, and network connectivity. Responsible for all equipment setups re-images & software installs. Implementing software and hardware updates and upgrades in compliance with the Network Operations Center guidelines. Assist in the development and maintenance of Support Center documentation in Confluence. Process all ServiceNow tickets within established SLA's. Supervise the Tier 1 Deskside Support Analyst tasks. Provide Tier 2 level support to the Deskside Analyst and users from the office. Logs all customer questions, requests, and problems and track the issues through to resolution. Resolves complex end-user problems using documented procedures and available tools. Escalate IT issues and assist with 2nd and 3rd level support. Provides on-site support for new installations, demobilizations, changes, moves, and repairs. Responsible for new computer imaging and end user setup. Installing networking and server equipment and setting up and configuring new printers. What You Bring: Over 4 years of experience in IT support. Associates degree or technical school certificate in an IT-related field is highly desired. Microsoft and ITIL Certification is highly desired. Familiarity with water and waste water treatment is highly desired.