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Job Description
Project Role :Cloud Services Engineer
Project Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
Must have skills :Cloud Contact Center Operations
Good to have skills :NA
Minimum
7.5 year(s) of experience is required
Educational Qualification :BE
Summary:As a Cloud Services Engineer, you will be responsible for ensuring Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Your typical day will involve acting as a liaison between the client and Accenture operations teams for support and escalations, communicating service delivery health to all stakeholders, and holding performance meetings to share performance and consumption data and trends.
Roles & Responsibilities: Act as a liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends. Collaborate with crossfunctional teams to identify and implement process improvements and automation opportunities.
Professional & Technical Skills: Must To Have Skills:Strong experience in Cloud Contact Center Operations. Good To Have Skills:Experience in Cloud orchestration and automation, DevOps, and ITIL processes. Experience in managing Cloud infrastructure and services, including AWS, Azure, and Google Cloud Platform. Strong understanding of Cloud security and compliance requirements. Experience in incident management, problem management, and change management processes. Excellent communication and stakeholder management skills.
Additional Information: The candidate should have a minimum of 7.5 years of experience in Cloud Contact Center Operations. The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful Cloud solutions. This position is based at our Bengaluru office.
Job Classification
Industry: IT Services & Consulting
Functional Area: IT Services & Consulting
Role Category: IT Security
Role: System Security Engineer
Employement Type: Full time
Contact Details:
Company: Accenture
Location(s): Bengaluru
Accenture
