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Account Manager, Personal Insurance


Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. More than 9,000 of the industrys brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Senior Account Manager on our Business Insurance team at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the worlds leading professional services firm, Marsh McLennan (NYSE: MMC).


A day in the life.


Account Managers at Clark Insurance, a Marsh McLennan Agency, provide a high, professional standard of service to Clark Insurance customers in their overall management of an assigned book of accounts. They consistently initiate contact with existing customers, identify needs and recommend appropriate coverages and products. In addition, Account Managers build relationships with customers and carrier underwriters to encourage growth and retention of the book of accounts.
Manage, retain and grow assigned book of accounts by planning and carrying out daily responsibilities with minimal direction, using sound judgment and independent thinking
Possess knowledge of carrier manuals, appetite, services and coverage forms/products available from each of our carrier partners
Advise customers/prospects on the insurance policies/products/services available for protecting their financial assets
Responsible for front-end underwriting of accounts to align the proper carrier and best solutions for the customers/prospects insurance needs
Provide quotations, coverage summaries/comparisons, proposals and recommendations proposed
Responsible for all customer communications, conflict resolution, and compliance on customer deliverables. Ensure customer or carrier conflicts are handled in an effective manner by identifying and implementing solutions as issues arise and informing the department director of any problems.
Responsible for the proper documentation in the agency management system of all customer communications and the confidentiality of all customer documentation
Provide periodic coverage reviews to address new/changing insurance needs of customers. Make customers aware of the services available in other departments within the agency
Guide processing of mail, renewals, new business, billing, cancellations, non-renewals, reinstatements, and other administrative functions carried out by associates and analysts
Follow all systems, procedures and regulations set forth by agency, insurance carriers, and state departments of insurance
Work to attain individual, team, department, and agency business goals
Continue to update job knowledge by participating in educational opportunities


Our future colleague.

Wed love to meet you if your professional track record includes these skills:
3-5 years of insurance service experience
Undergraduate degree or combination of industry education and experience
Property & Casualty License
Holds the Associate in General Insurance designation
Strong working knowledge of personal insurance coverages
Extremely detail oriented
High level of initiative and able to work well in a team environment
Motivated, goal-oriented, persistent and skilled negotiator
Strong technical capacity with knowledge of Microsoft Office software products
Handles stressful situations and deadline pressures well
Exceptional communication, organization and time management skills
Results driven with a positive, professional attitude and exceptional customer service focus
Plans and executes responsibilities independently and with discretion

We know there are excellent candidates who might not check all of these boxes. Dont be shy. If youre close, wed be very interested in meeting you.


Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. Weve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
Generous time off programs ensure you have time to recharge including 15 vacation days, 3 personal days, 10+ holidays, 2 floating holidays, and 4 days for learning & development
Comprehensive medical, dental and vision plans
401K and company match program
Tuition reimbursement and professional development opportunities
Hybrid work
Charitable contribution match programs
Stock purchase opportunities

To learn more about a career at MMA, check us out online: (link removed) or flip through our recruiting brochure: (link removed)

Follow us on social media to meet our colleagues and see what makes us tick:
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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.