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CLTC is seeking experienced Mystery Shoppers, interested in conducting occasional evaluations of upscale senior living communities. We have opportunities in CT, MA, ME, NH, NY, RI, VA, and VT.

This is a self-employed Independent Contractor opportunity, not W-2 employment or a permanent position with ongoing work or set hours.

As a Service Evaluator, you'd be given a scenario to use. Typically, you are seeking accommodations for a family member 75+ years old who needs basic assistance, meals, transportation, and socialization. Some scenarios include the loved one having dementia or requiring healthcare. You'd call/tour each assigned community, and rather than trying to catch someone doing something wrong, youd look for everything thats being done right! Then, youd fill out an online report on your entire experience, including any areas where opportunities for improvement were noticed, and scan/upload copies of collateral materials they give you.

The assignments require the evaluation of one community from the list above, plus 1-4 of their local competitors. The pay is $125 per location and most assignments are 3-locations. So, if selected for three locations, the pay is $375; for four locations, $500; and for five locations, $625. We have some evaluators who perform one assignment per year and others who perform one a week. It's up to you!

The calls and tours must be completed on non-holiday weekdays (Monday to Friday) between 9-5pm. If you're interested, click Apply Now for directions on joining our database. We'll contact you as soon as we have available assignments in your preferred area(s). At that point, you'll receive all the details and can accept or decline individual assignments.

Founded in 1992, CLTC is a leading customer experience research and advisory firm. Serving the senior living industry, we help clients improve their customer experience, protect their reputation, and drive revenue. CLTC is a long-standing MSPA member and has an A+ rating with the Better Business Bureau.