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Respond to customer inquiries via phone, email, or chat, providing information about products/services, resolving issues, and handling complaints.
Address customer concerns effectively, escalating issues as needed to ensure satisfactory resolution.
Maintain accurate records of customer interactions and transactions.
Develop an in-depth understanding of the company's products or services to provide accurate information to customers.
Work collaboratively with other team members and departments to improve overall customer experience.

Qualifications/Skills

Excellent verbal and written communication skills.
Ability to understand and empathize with customers' concerns.
Strong critical thinking and problem-solving abilities.
Ability to remain calm and patient in challenging situations.
Proficiency in using customer service software, CRMs, and other relevant tools.
Flexibility to adapt to changing processes and handle a variety of tasks.
Previous experience in customer service is often preferred but not always required.
Minimum qualification of HND in any discipline.