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Mercer Marsh Benefits Chichester


Mercer Marsh Benefits (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.

We are currently looking to recruit a talented individual to join our Chichester office as a Pensions Administrator. This role sits within the Pensions Administration Team and is predominantly responsible for providing pension administration services for a portfolio of pension clients. Pension administration services include processing all joiners and leavers to our clients pensions schemes, submitting monthly pension contribution schedules, ensuring contributions are invested by the provider in line with legislative deadlines, maintaining employees pension information on Darwin and assisting the client and their employees with ad-hoc pension enquiries such as incorrect contributions and changes in personal details.

Please note that if successful, you will be working from our Chichester office and can work on a hybrid pattern spending 2 days working from home and 3 in the office.


Pensions Administrator (2 year fixed-term contract)



What can you expect?

An opportunity to learn new skills in a continuous improvement environment
Be led by approachable, friendly, and professional leaders where your progression and career development goals will be encouraged
To join a professional and friendly team who celebrate efforts and achievements with regular team socials and activities across the department

Whats in it for you?

We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis
Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more
Free on-site parking

We will count on you to:

Develop relationships with your assigned clients, ensuring that the client record is kept up to date this requires an understanding of the clients requirements, expectations and preferred way of working.
Be responsible for completing between 30-50 pension schedule reconciliations each month, investigating discrepancies between the pension provider and the client. The reconciliations vary from simple to very complex ranging from 10 to 5000 employees. Following the reconciliation, you will be responsible for processing joiners, opt-outs, leavers and contributions in line with the pension providers processes.
Ensuring that we receive the clients monthly pension contribution schedule and that it is submitted in line with legislative timescales.
Develop a working relationship with the 14 pension providers this requires an understanding of each of their processes and requirements to ensure requests are processed efficiently and correctly.
Uploading employees pension plan information provided by the pension provider into Darwin, for example, pension plan numbers, fund values and fund selections.
Responsible for completing yearly renewal reconciliations, checking active members in the scheme, changes to salary, contribution percentages, employees addresses and names.
Processing ad-hoc requests from your clients and their employees.
Providing support as required to other areas of the Pension Team.

What you need to have:

Good Excel skills including experience in manipulation and comparison of data sets, with strong attention to detail due to the complexity and varying processing procedures
Ability to work logically when analysing data
Excellent communication skills, confidence in speaking to people and dealing with challenges, ability to build rapport and confidently respond to clients queries Pensions Administrator
Highly organized and strong time management skills with the ability to meet deadlines and experience of working within SLAs
Strong self-motivation and a good team player - flexible to meet the needs of the team

What makes you stand out?

Defined Contribution pensions experience
Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercers approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit (link removed). Follow Mercer on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at (e-mail removed)

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based team offices 3 days a week and will identify at least one anchor day per week on which their full team will be together in person in the office or working onsite with clients at least three days per week.