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Position Summary

The Manager of Conference and Events at Muskoka Bay Resort is responsible for coordinating and overseeing all aspects of conferences, meetings, weddings, and special events hosted at the resort. This position requires a detail-oriented individual with excellent organizational skills, strong interpersonal abilities, and a customer-focused approach. The Manager of Conference and Events plays a crucial role in ensuring the success of events while providing exceptional service to clients and guests.

Who We Are:

Muskoka Bay Resort situated in one of the most beautiful scenic locations within Muskoka, Ontario is renowned as one of Canada’s top ten golf courses and redefines what it means to play and stay; to relax and live. Our resort features spectacular views year-round through every season. It’s the heart and soul of the area’s largest recreational golf community, an 850-acre development hidden from the hustle and bustle of the city at “The Gateway” to Ontario cottage country. This magnificent, immersive experience is rooted in preservation and care. The pillar behind the country’s most picturesque area is our passion — Our Team.

Duties & Responsibilities

• Work closely with clients to understand their event requirements, preferences, and budget constraints.
• Coordinate all aspects of event planning, including venue selection, catering, audiovisual equipment, décor, and entertainment.
• Create detailed event proposals, contracts, and timelines for clients, ensuring all expectations are clearly outlined and agreed upon.
• Oversee the setup and execution of events, ensuring all elements are in place and running smoothly.
• Act as the primary point of contact for clients throughout the planning process and during the event itself, addressing any concerns or requests promptly.
• Coordinate with other resort departments, such as housekeeping, maintenance, and culinary, to ensure seamless event operations.
• Conduct site visits with prospective clients, showcasing event spaces and discussing potential layouts and setups.
• Cultivate strong relationships with clients, vendors, and industry partners to foster repeat business and referrals.
• Anticipate client needs and preferences, proactively offering solutions and recommendations to enhance their event experience.
• Conduct post-event follow-ups with clients to gather feedback and address any concerns or issues.
• Additional duties as assigned by General Manager

Qualifications

• Post secondary degree in hospitality management, event planning, business administration, or a related field.
• 2-3 years of experience in event planning and coordination, preferably in a resort or hospitality setting.
• Strong organizational skills and attention to detail, with the ability to manage multiple events simultaneously.
• Excellent interpersonal and communication abilities, with a customer-centric approach to service.
• Proficiency in event management software and Microsoft Office suite.
• Leadership and team management skills, with the ability to motivate and inspire a diverse team.
• Flexibility to work evenings, weekends, and holidays as required by event schedules.
• Knowledge of local regulations and permits related to events and weddings is a plus.

Our Commitment to You:

We believe in fostering a culture of respect, collaboration, and growth. We are dedicated to providing you with the support, resources, and opportunities you need to thrive in your role and advance your career. From comprehensive benefits packages to ongoing training and development initiatives, we prioritize your well-being and professional growth every step of the way. Join our team and experience the difference of working for an organization that truly values its employees.

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role,but are intended to accurately reflect principal job elements.