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Start: 8/15-Apr-24

Service hours: 9:00am-6:00pm Monday to Friday

Tasks:

You will be the first point of contact, taking calls, answering emails and responding to web enquiries from consumers. You will have your customer service radar switched on and be ready to showcase your excellent communication skills in order to give each customer a professional and detailed response. In this role you will provide support for a variety of brands and be required to remain knowledgeable on all brands and products as well as maintain up-to-date knowledge on all the processes to support our consumers

Profile:

Exceptionally customer focused
Ability to communicate fluently in Norwegian both in verbal and written communication styles and understand the market specific dialects or accents
Deep and firm understanding on consumer culture in Norwegian market
All training will be completed in English, so an advance level of the language is needed as well.
Computer literate and ability to navigate around a computer system
Committed to resolving customer queries in line with corporate values and brand image with solution driven mindset
Good telephone manner and strong understanding of social media channels and familiarity with social communication best practices
Excellent soft skills, particularly in:
Demonstrating empathy
Active listening skills
Communicating clearly
Providing concise and accurate next steps
Building rapport with frustrated consumers
Remaining calm in stressful scenarios
Benefits:

Competitive salary
A bright, modern and exciting place to work, with excellent staff facilities
Medical plan
Life insurance
Various career development opportunities
Annual reward and recognition events
Team and Concentrix events
Training: 2 weeks with 2 more weeks for nesting. This position is entirely remote (candidate have to be in the office only on the first working day)
Salary: 3500-4000 BGN gross