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Job Description
Hello,
Greeting from Kotak Life Insurance!
Job Location - Building No. 21,7th Floor, Infinity Park ,Off Western Express Highway, Goregaon-Mulund Link Road, Goregaon East, MUMBAI, Maharashtra, India.
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JOB DESCRIPTION
POSITION: Voice Inbound Officer
DESIGNATION: Assistant Manager / Deputy Manager
WORK LOCATION: Goregaon (East), Mumbai. Corporate office.
OBJECTIVE OF THE ROLE
To effectively & accurately respond to customer queries within the specified TAT and ensuring excellent service to the customer
KEY RESPONSIBILITIESWeightage
- Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc
- Identify customer needs and service accordingly
- Update our internal database with information about technical issues and useful discussions with customers
- Co-ordination with other internal teams/departments to provide customer resolution to their query or request
- Inform customers about new features and functionalities and Promote digital channels of service
- Timely Follow up with customers to ensure their queries and technical issues are resolved
- Maintain customer centricity at the core of all transactions
- Support a positive work place environment adhering to organizational policies
INTERACTIONSInternal Relations:
Channel partnersBranchesRisk and Legal teamsOther stakeholders
External Relations:Customers/ Branches / Sales executives
REQUIRED QUALIFICATION AND SKILLS
Qualification:GraduateCertifications (If any):Well versed with MS Office
Work experience in years: 1-3 years (Only male candidates)
Other skill set:
- Excellent oral and written communication skills withEmail writing abilities
- Effective and Efficient Typing skill with accuracy
- Computer knowledge with MS Office
- Ability to multitask, prioritize and manage the time and responsibilities effectively
Key Competencies:
- Familiarity with Insurance industry is a plus
- Understanding of how CRM systems work
- Patience when handling tough cases
- Attention to detail and accuracy
- Customer service orientation
- Adaptability and Stress tolerance
- Team worker
- Flexible in working approach
- Positive attitude
Job Classification
Industry: Insurance
Functional Area: Insurance
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success
Employement Type: Full time
Contact Details:
Company: Kotak Life Insurance
Location(s): Multi-City, India
Kotak Life Insurance
