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Assistant Manager-Customer Service Operations
Location: IN-Pune
Jobcode: indigojobs_650700
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Job DescriptionBroad outline of the Role Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud and Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Purpose - Broad objective of the role Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Minimum qualification & experience Graduate with 4-7 years of experience Other knowledge/skills Good knowledge on implementation, installation, integration troubleshooting and overall functionalities Experience in troubleshooting platform related issues, data backup, restoration. retention Maintains awareness of latest technologies in the domain Key Responsibilities Experience Fortigate,FortiManager ,Fortianalyser , Experience vUTM ,Security Products Knowledge in networking /routing switching , Min 5 years + experience Required in Network Security. Technical Competencies Knowledge / Skills Communication Skills Employement Category:Employement Type: Full time Industry: IT Role Category: IT Services & Consulting Functional Area: Not Applicable Role/Responsibilies: Assistant Manager-Customer Service Operations
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