Kaizen Collision Center
Contact No.: 623.258.0577

UPDATED JOB OPENING! (URGENT)

Position: Customer Service Representative

Job openings are available at the following branch locations of Kaizen Collision Center across various states.

Arizona branch locations:
1186 W University Ave # 1., Flagstaff, AZ 86001
4825 W Glendale Ave., Glendale, AZ 85301
California branch location:
1133 W Taft Ave., Orange, CA 92865
Colorado branch location:
535 W 115th Ave., Northglenn, CO 80234
Nevada branch location:
4542 W Hacienda Ave., Las Vegas, NV 89118

Position Title: Customer Service Representative
Department: Operations
Reports to: General Manager

Position Summary:
The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Kaizen Collision Center throughout the repair process.

Responsibilities:
Review with customers and walk-through the repair process: Greet customers by phone or in-person; explain to customers about the collision repair process, including insurance claims information, processing, and payment procedures. The Customer Service Representative is responsible for establishing an effective relationship with each customer to support a positive customer experience.
Complete vehicle intake process: This includes mapping damage, photographing vehicles, and documenting work files per company and repair partner standards.
Perform administrative tasks: Administrative tasks include collecting payments, updating rentals management portal (ARMS), supporting general manager with expense documentation and conducting Accounts Receivable follow-up.
Additional responsibilities as assigned.
Job duties/Job description may be adjusted or added based on the needs of the business or at management discretion

Requirements:
Ability to work collaboratively with the team to meet shared objectives.
Effective time management.
Able to multitask and manage competing priorities
Communicate effectively with teammates, customers, and business partners.
Proficient with computers.
Excellent customer service skills.
Valid drivers' license required.
Eligible to work in the United States.
Willing and able to pass a thorough background check.
Preferred Qualifications:
Bilingual (Spanish).
Knowledge of the Collision Industry.

For Quick Applications, apply through any of the following :
Kaizen Career Portal: Job Opportunities((link removed)) -recommended
Or Direct Email to: (Director of Talent Acquisitions)
contact #623.258.0577
Or Apply in person @ the Company job site

Job Type: Full-time
Salary: From $18.00 to $23.00 per hour for Glendale, AZ.
$18.00 per hour for Las Vegas, NE
$20.00 to $22.00 per hour for Northglenn, CO. (approximation)
$18.00 to $23.00 for Flagstaff, AZ (approximation)
$17.00 - $23.00 per hour for Orange, CO. (approximation)

Posted salary is an approximation and subject to change depending on experience.

Benefits:
401(k)
401(k) matching
Dental Insurance
Health insurance
Paid time off
Vision insurance

Experience level: 1 year
Shift: Day shift
Weekly day range: Monday to Friday

Work setting: In-person

Ability to commute/relocate:
: Reliably commute or plan to relocate before starting work (Required)

Work Location: In person