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Service Delivery Manager (BPO) Location: PH-Cabantian Jobcode: suwza2 Email Job
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We are seeking a Service Delivery Manager who are responsible for making sure that services are being seamlessly delivered to the clients of an organization. Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.
Requirements:
Overseeing a range of functions to facilitate the delivery of superior services to the end-users. Make sure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner. Identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders. In charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
Qualifications:
5 years relevant experience is required Bachelors degree in business administration or any IT related course Experience in technology or healthcare industry a plus In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery Expertise in people management and leadership Strong organizational skills Ability to manage and prioritize tasks efficiently Excellent verbal and written communication skills
Additional Information
We offer a competitive compensation package (DOE), benefits and growth opportunities for everyone who joins Cavista! Email your updated CV to
Cavista Offers Even More:
Day 1 HMO plus 3 dependents Day 1 Group Life Insurance Best in the Industry Leave policy Paid Vacation, Paid sick, Holidays and more Wellness Programs Employee Training Programs Growth and Development
Cavista Philippines
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