Position: Customer Support Representative

Location: Bucharest, Romania (on-site)

Employment type: Full-time



DUTIES AND RESPONSIBILITIES:

Respond to customers' queries regarding their use of a brand new eCommerce app and purchases via chat and call, ensuring a comprehensive and seamless customer experience
Maintain a professionally customer-oriented attitude
Take over and resolve situations where non-compliances occur
Assist the customer in the purchasing decision by providing requested details about products and services


REQUIREMENTS:

Based in Bucharest or willing to relocate by yourself on a short notice
Excellent written and verbal communication skills in Dutch (C1) and English (B1)
Resourceful and stress resilient personality that can adapt and remain calm in all situations
Excellent writing skills including semiotics and speed
Ability to work independently, while being team player at the same time
Customer-oriented role experience will be considered an advantage


OFFER:

Excellent remuneration package based on experience, skills and performance
Training of 10 work days in mother language
Shifts of 9 hours including 1 full hour break from Monday to Sunday between 10 AM and 10 PM with 2-3 weekends per month
Meal vouchers
Paid startup training and professional development sessions
Medical subscription
Access to Bookster library for borrowing books
Access to 7card
A dynamic and diverse job in a pleasant and modern environment
Opportunities for personal and professional development
Motivational contests and team-building activities