Technical Support Engineer

Technical Support: Responsible for promptly responding to customer technical issues, coordinating internal and external resources, and providing continuous follow-up and resolution.

Product Training: Responsible for conducting product training for relevant customer personnel to enhance their understanding and awareness of product features and business.

Project Support: Analyze customer project requirements, develop project proposals, formulate technical solutions and bidding documents, anticipate technical issues during project implementation, and provide technical support throughout the project.

After-sales Service: Responsible for handling after-sales issues and customer complaints, addressing and providing feedback on issues raised by customers, and assisting in resolving encountered problems.

Qualifications:

Bachelor's degree in a relevant field such as communication, electronics, or computer science.

Strong learning ability, ability to work independently, good communication, coordination, and analytical skills, and strong self-management and time management skills.

Strong proficiency in PPT creation and presentation skills.

Some awareness of pre-sales.

At least 3 years of work experience in the field of data center power distribution scheme design and technical support in the USA.

Work Location: San Jose, California