*Needs candidate with 1-2 yrs experience as HR Generalist (benefits, policy admin, LOA) with willingness to develop/learn.
*This is not a recruiter position, candidates with recruiting experience as its not applicable for this role.
*Position is being added to assist with increased workload. There is possibility for extension beyond 6 months.

Job Summary:
This role on our Human Resources (HR) Support Center is responsible for supporting employees, contingent labor, retirees, and potential employees through the employment life cycle. Members of this team serve as the first point of contact regarding program administration needs across a variety of business lines and global geographical regions. This role will utilize HCM tools and vendor platforms to perform functions related to employee records maintenance, benefit enrollment administration, pre-employment screening reviews, employment verifications, LOA administration and other functions as required.
Key Responsibilities
- Supports current, past and future labor force as it relates to HR services, company processes, policies, and benefits utilizing the case management and telephony tools.
- Serve as a front-line agent for all HR inquiries, providing appropriate routing to Subject Matter Experts (SMEs) when needed.
- Commits to data security and maintaining and protecting employee information including Personally Identifiable Information (PII) and Personal Health Information (PHI)
- Administers benefits programs and ensures accurate and timely processing of enrollments, changes and terminations.
- Updates employee records in PeopleSoft HCM tool.
- Leverage process documentation and maintain updates as needed.
- Escalates system usage issues to HR Systems team and partners to determine solution.
Cross-trains co-workers on shared duties.
- Contributes to continuous improvement initiatives to enhance HR service delivery and efficiency.
- Participates in special projects and initiatives as needed.

- 1-2 years of Human Resources Experience or equivalent training preferred
- Must have attention to detail
- Understanding of company provided benefits plans, policies, procedures and guidelines.
- Problem solving and analytical skills (Identify, analyze, research, evaluate, resolve)
- Previous experience/training on HR Systems such as PeopleSoft, Workday, SuccessFactors, etc.
- Proficient knowledge in Microsoft Office products; including Excel for reporting and analysis
- Ability to work collaboratively in a team environment
- Ability to communicate effectively both in written communication and verbally
- Ability to demonstrate sound documentation skills
- Ability to maintain confidentiality
- Superior customer service skills

Additional Required Skills:
TERMINATIONS
CUSTOMER SERVICE
PROCESS DOCUMENTATION
EXCEL
DOCUMENTATION

Associate degree or equivalent experience.