Job Description

OPERATION HEAD./PBA

Responsibilities
Supervise & Monitor Personal Banker and contract staff in terms of productivity & other issues
Resolution of customer queries/complaints
Customer service to ensure walk in customers issues
Branch Merchandising
Review Daily Accounts Opened, report and update SS cards with account number.
Lobby Management
Monitoring all Dummy accounts
Branch administration
Generate business, cross sell and monitor cross sales of Personal Bankers
Responsible for acquisition through direct sales to walk-in as well as referrals from walk-in customers
Deepening of relationship with existing customers who walk-in, through cross sell of all products and services
Enhancing the value of existing accounts
Retention of existing portfolio
Corporate salary processing
Branch Operations and Audit Compliance

Job Classification

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