Provide excellent Customer service

Primary initial contact for all desktops/laptops/Network issues

Troubleshoot and solve common IT issues (password resets, computer hardware Failure,

software installs, Access requets, etc...)

Manage and Monitor Networking and Server technologies

Setup, Configure and Troubelshoot Networking issues

Setup, Configure and troubleshooting Firewall Related issues

Setup computers for new hires, Support/administer Active Directory

Virus/spam detection, Video conferencing support

Follow and implement security policies while carrying out desktop support

Physical movement of IT or other office gear as needed

Hardware and software troubleshooting

Peripheral deployment and diagnostics

Knowledge of Active Directory and Azure Active Directory

Cloud Technology working knowledge of Azure & AWS

Working and troubleshooting knowledge of Cisco/Meraki Switches and Router

Working and Troubleshooting knowledge of Fortigate, Sonicewall or PaloAlto Firewalls.

Exprience of Supporting large scale infrastructures ( 500+ desktop/Laptops/Servers)

Anti-Virus technologies, Spyware removal and prevention.

Warranty repair and RMA coordination.

Ability to document procedures

The ability to prioritize work, work well independently and work well with others in a team

environment

4+ Years hands on experience on Networking and Systems

Good Communication Skills