Position Overview: Reservation Manager The Reservation Manager plays a crucial role in the smooth and efficient operation of a company's reservation department. This individual is responsible for overseeing the entire reservation process, ensuring excellent customer service, maximizing occupancy rates, and driving revenue growth. The Reservation Manager supervises a team of reservation agents and collaborates closely with other departments such as sales, marketing, and operations. Key Responsibilities: Team Management: Lead and motivate a team of reservation agents, providing guidance and support to ensure exceptional customer service. Set performance objectives, conduct provide ongoing training and development opportunities. Foster a positive and collaborative work environment, promoting teamwork and effective communication within the department. regular performance evaluations, and Reservation Operations: Oversee the entire reservation process, including handling inquiries, processing bookings, modifying or cancelling reservations, and ensuring accuracy and efficiency in all transactions. Monitor reservation systems and tools to ensure they are up-to-date and functioning properly, addressing any technical issues promptly. Develop and implement reservation policies and procedures to streamline operations and enhance the overall reservation experience for customers. Revenue Management: Maximize occupancy rates and revenue by effectively managing inventory, rates, and availability in collaboration with the sales and marketing teams. Analyse market trends, competitor activities, and historical data to make informed decisions regarding pricing strategies, promotional offers, and package deals. Monitor and evaluate reservation performance metrics, generate reports, and identify areas for improvement to optimize revenue generation. Customer Service: Ensure that all customer inquiries and concerns are addressed promptly and professionally, maintaining a high standard of customer satisfaction. Handle escalated customer complaints or complex reservation issues, resolving them in a fair and efficient manner. Monitor online review platforms and guest feedback, taking necessary actions to enhance the quality of service and improve guest experiences. Collaboration and Communication: Collaborate closely with other departments such as sales, marketing, front office, and operations to ensure seamless coordination and information sharing. Participate in meetings and contribute to cross-functional initiatives, providing insights and recommendations to drive business growth. Keep abreast of industry trends, emerging technologies, and best practices in incorporating them into daily operations where reservation management, appropriate. Qualifications: Bachelor's degree in hospitality management, business administration, or a related field (or equivalent experience). Proven experience in reservation management or a similar role within the wellness/Naturopathy industry. Strong leadership and team management skills, with the ability to motivate and Excellent communication and interpersonal skills, with a customer-centric develop a team. approach. Proficiency in reservation management software and systems. Strong analytical and problem-solving abilities, with a data-driven mindset. Knowledge of revenue management principles and strategies. Exceptional organizational skills and attention to detail. Ability to work under pressure, prioritize tasks, and meet deadlines. Flexibility to work shifts, weekends, and holidays as required in a 24/7 operational environment. Note: The above job description is a general overview of the typical responsibilities and qualifications of a Reservation Manager. Actual job duties and requirements may vary depending on the specific company, industry, and organizational structure.