Job Description

Collect wide array of data related to all HR verticals (TR/TM/TA/Learning/HR Ops) either through HR teams or from available systems.

• Analyze and interpret information and generate meaningful insights to enable HR teams to take sound decisions
• Provide accurate and timely generation of reports using raw data from multiple sources. Synthesize the information and identify meaningful trends for relevant HR customers
• Collaborate with HR Teams to gather requirements and specifications to gain a better sense of the current shortcomings in reporting and recommend solutions to enhance reporting and data management.
• Understand the customer group and their requirements and deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement
• Conduct routine audits to ensure a high level of data security, accuracy, and efficiency to support in enhancing data management solutions.
• Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs
• Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
• Partner with team to execute plans to improve customer satisfaction with a focus on processes
• Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization
• Manage escalation and take ownership for ultimate issue resolution
• Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed
• Ensure knowledge management platform is updated
• Serve as first point of contact and subject matter expert for recruitment reporting & analytics tools; assist with troubleshooting reporting issues and taking care of questions.

Seek continuous improvements to improve the capabilities & efficiency

• Study, analyse and understand business requirements in the context of business intelligence.
• Design and map data models to shift raw data into meaningful insights.
• Developing visual reports, dashboards and KPI scorecards using Power BI desktop.
• Analyse previous and present data for better decision making
• Build multi-dimensional data models
• Develop strong data documentation about parameters, models
• Connecting to data sources, importing data and transforming data for Business Intelligence.

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