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Production Support Analyst- Looking Location: IN-Pune Jobcode: indigojobs_655101 Email Job
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Job DescriptionRole & responsibilities
- Ensure all the technical requirements are captured in the requirement specification document - Review the onboarding requirement specification and run-through overview sessions for our stakeholders - Analysis the technical documentations to identify gaps and discrepancies related to feed configurations - Resolution of user queries and business engagement activities up to design sign off in a timely manner - Follow the standard processes to track the onboarding projects activity status throughout the project lifecycle - Prepare the test plan and scenarios for assigned onboarding tasks and complete the walkthrough session for our stakeholders - Perform integration testing, conduct root cause analysis of test defects, implement fixes and prepare UAT deployments (e.g. configuration tags) - Carry out detailed analysis of feed processing failures during testing and ensure that all the breaks or issues are identified and resolved in due time - Make sure the risks and issues in processes are identified, reported and escalated in-time - Support your project manager with latest status information pertaining to your feed onboarding tasks - Collaborate and co-ordinate with our internal development teams to identify and resolve the feed archiving related issues - Preparation of handover document for production support team and participate in post-production verification tasks
Preferred candidate profile At least 5 years of analyst and development experience in wealth management or financial service industry - Strong knowledge and working experience in UNIX, Oracle and SQL/PL SQL technologies - Good knowledge on MS Office tools (Excel , Word and PowerPoint) - Good communication skills in English to be able to interact with our colleagues and stakeholders around the world - Experience in software development life cycle change implementation process with banking industry - Highly driven and self-motivated individual with a can-do attitude - Team player, interacts well and creates synergy in team environment and with our stakeholders - A proactive and change focused mind-set with problem solving ability to deal with challenging situations - Knowledge or Experience in Records management policies and procedures will be an added advantage - Experience in tools like Scheduling (AutoSys), Ticketing tool (GSNOW), JIRA (Tracking tool), GitLab, Confluence and SharePoint are a plus - Make sure the risks and issues in processes are identified, reported and escalated as required - Provide support to the project manager to maintain and update the Onboarding consultation details
Perks and benefits
Job ClassificationIndustry: IT Services & ConsultingFunctional Area: IT Services & ConsultingRole Category: Product Management - Technology Role: Product AnalystEmployement Type: Full timeContact Details:Company: LuxoftLocation(s): Pune
Luxoft
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