Job Description

SHIFTS: Rotational (24*7)

Work mode: Work from Office

Key Responsibilities:

• Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
• Maintain response and resolution speed as defined by SLOs.
• Keep high customer satisfaction scores and follow quality standards in 90% of cases.
• Use existing knowledge base to provide a customer facing root cause assessment.
• Provide customer facing bug progress summary using available tools and platforms.
• Flexibility to work across multiple rotational shifts/night shifts
• Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator

Education Requirements:

• Bachelor's Degree in Science / Technology / Engineering / Mathematics / Computer Science /Computer Applications / Information Technology

Job Classification

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