Role: Customer Service Representative
Location: Akron, OH [Akron Ohio 44307]
Type: Contract

Location details:
The shift during training will be 8A-5P, Monday Friday. After they graduate from training the shift will be 12-9P, Monday Friday with a Saturday (8A-1P) required every third week. If people show proficiency they will be allowed to work remotely after sixty days if they so choose. They are welcome to work full time or hybrid in our office too.
Need to be w/in a fifty mile radius of Akron. Akron is the preferred site, mgr. would consider Columbus - only if we cannot fill from within target range around Akron

JOB DESCRIPTION
Call Center experience
Ability to work independently
Must have a desire to educate and assist troubled customers
Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints
Strong negotiation skills
Ability to understand complex processes
Must be able to easily adapt to change and embrace continuous improvement
Must be goal-oriented and self-motivated
Must be comfortable using a computer and keyboard