UK Claims Senior Business Analyst / Project Manager


Marsh's Claims Operations team is looking forward to welcoming a Senior Business Analyst/Project Manager to the UK team. In this role, youll be working on UK Claims Projects across Technology, Segregation of Duties, Centralisation and Data initiatives. These initiatives are aimed at transforming the way we work across Claims Operations. Youll be exposed to the Claims Ops team and broader UK Ops leadership team as you will be working on projects that are aimed at creating capacity for our colleagues to better serve our clients.

You will be collaborating with our IT partners as we design automation solutions.
In this role, you will be part of a broader Claims Program Delivery team, comprised of program managers, project managers and business analysts all working in concert to deliver on this Claims transformation program. The role will need to partner with Business, Ops and Tech teams to drive delivery at maximum efficiency and productivity to enable our colleagues to better serve our clients and with a detailed focus on delivery of financial commitments.


What can you expect?

Be a part of the holistic change program for UK Claims Operations organisation reporting to the UK Claims Program Delivery Manager
Be part of a broader global Claims Program Delivery team focused on problem solving, delivery and aligning to a global target operating model
Shape the future of the way we operate as the risk advisor of the future


What will you be rewarded with?

We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.


This being a Hybrid role, we will rely on you to deliver the following:



Project Management

Manages small/medium sized projects within the Claims function or pieces of a larger project end-to-end to deliver business outcomes, ensuring that the project is completed on time, within budget, and to a high level of client satisfaction.
Establishes and manages an appropriate project governance structure and manages all project stakeholders and project team members in the successful delivery of the project, including managing their tasks, project workload, and deadlines.
Ensures comprehensive scope document is in place at the start of the project, and continuously reviews the scope document as the project progresses and suggests changes of scope, as appropriate.
Actively manages all project risks and issues, and ensures Lessons Learned on projects are shared with colleagues and recommendations adopted are implemented.
Liaises with other areas in the organization to secure specialized resources and contributions for the project.
Interacts and communicates effectively with project teams, third party providers, clients, etc.
Provides technical support and input to the Manager on project proposals of average to difficult complexity.
Researches and provides recommendations on new best practice standards.


Business Analysis:

Translates business strategies and objectives into business requirements.
Identifies, verifies and documents functional and operational requirements using requirements management methodology and tools.
Test and analyse final requirements.
Ensures requirements are communicated effectively to parties responsible for technical development and implementation.
Manage data and reporting requests.
Helps to develop and deliver training and supplemental materials.


What you need to have:

Strong project & change management experience having worked on small to medium sized business and technology projects
Experience in the insurance domain particularly in Claims
Business Analysis skills to document the As-Is and To-Be Processes with a strong focus on understanding and improving the customer/client experience
Excellent analytical & interpretive skills including documentation of functional and non-functional requirements
Strong written and verbal communication
Experience in using process mapping tools such as Visio & ARIS is preferred


What makes you stand out:

Experience of Business Analysis and Project Management
Excellent business partnering and communication skills
Managing projects with significant number of stakeholders and project updates at various levels (C Suite, upper management, colleagues)
Experience in London Insurance Market and Broking business


About Marsh

Marsh is the worlds leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit (link removed), follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at (e-mail removed)

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one anchor day per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

#Hybrid