Job Title: Service Desk Technician Duration: 12 months (onsite) Location: New York, NY - Manhattan Responsibility: Support end users via telephone, email, ticketing system and in-person. Assist users with booking, setting up, configuring, and launching Webinars. Assist users with A/V equipment and issues in the conference rooms. Support all aspects of user account management including, but not limited to, password resets, access, and permissions. Configure, maintain, and support all supported Mobile Devices. Be the Primary and Secondary Point of Contact with vendors for supported Service Desk hardware and services such as, but not limited to Webex, Mobile Phones, A/V equipment, PC Hardware, and Service Desk Software Services. Experience: Strong knowledge supporting the Windows operating system. Working knowledge of IP addressing, DHCP, DNS and other core networking concepts. Experience working with external vendors and maintaining vendor client relationships. Computing hardware deployment and imaging. Strong troubleshooting skills. A working knowledge of Active Directory support. Microsoft Office and other common desktop applications. Ability to work within a team as well as independently. Strong knowledge of VMware based virtual desktops, implementation, and support. Excellent communication skills. Experience with help desk ticketing system. Ability to lift 50 pounds to desk height. Experience with asset management. Experience with mobile device management.