Job Description

Position: Process Executive - Voice

Summary: This position requires the candidate to be proficient in the Arabic language and

its dialects & Strong at English language to perform predefined day to day activities and

deliver the minimum stated results

Location: HYD

Experience: PE - 0 to 1 Years

Job Expectations:

- Should be strong at Verbal and Written communication in Arabic & English

- Need to be proficient in the Arabic language and its dialects

- Listen to calls in Arabic and transcribe them to English

- Excellent ability to work within a team and on ones own initiative

- Process and raise required requests/transactions and make sound decisions related

to customer requirements.

- Follow all compliance and security measures for client data.

- Act on process transactions and handle the same with proper research.

- Adhere to process quality metrics and strive to exceed the monthly/annual quality &

productivity targets.

- Adhere to process norms and structure.

- Perform day to day tasks and be responsible for handling high profile sensitive

internal

escalations while meeting defined SLAs at all times

- Candidates should be able to complete semi-technical investigations and master

various internal debugging tools.

- The role requires sound judgment as you apply various policies to complex edge

cases

as well as excellent communication skills over the phone, in person and over the email

to everyone from internal teams to senior employees.

Job Description

- require deep and careful analysis.

- Responsible for evaluating the accuracy of the data and using judgment to make

decisions on data quality.

- The role holder will be required to make outbound phone calls to business

representatives to verify information.

- This role is in a fast-paced working environment where processes are subject to

change on a weekly basis; the candidate will need to be flexible and capable of

adjusting to new instructions regularly

- Should be keen to take responsibility along with the ability to understand and solve

complex challenges and come up with innovative and scalable solutions

- Excellent interpersonal and communication skills with the ability to operate and

communicate effectively with people at all levels of the business.

- Flexible to work in complete Night Shifts and 24/7 coverage (including public

holidays

and weekends) based on the business requirements.

Skills Required:

- Minimum qualification - Graduate in any discipline

- 0 to 6 months of work experience of Process Executive (PE)

-Should be strong at Verbal and Written communication in Arabic & English

- Need to be proficient in the Arabic language and its dialects

- Basic computer operating skills

- Should have high cognitive assessment skills

- Excellent command over English(written and verbal) and strong command over the

local language/ language off support in the region

- Excellent Customer Service Skills.

- Willing to work in a shift based work schedule.

Job Classification

Contact Details: