1. Customer Service

- Greet customers with warm smile always.

- Listen to customers issue and receive the device in for service.

- Ensure accurate record of customer data in the CRM.

- Update the customer about the status of the service and price promptly without delay as per company standards.

- Collect payment after service delivery.

- Give receipt, visiting card to customers and branch contact.

- Follow up service call and customer feedback via google reviews.

IMP NOTE: Behaving rudely to customers is a Zero Tolerance Level activity.

2. Upsell & Cross-sell

- Upsell compatible services to all walk-in customers. SSD upgradation, anti virus, internal dust cleaning, extended warranty, etc. as per company directions.

- Cross-sell used laptops to walk-in customer and offer buy back of laptops.

3. Reports to Head Office

- Daily report, CRM, Daybook, branch tracker, etc to be maintained and updated as per HO requirements. Manage cash and accounts in Branch.

4. Manage Cash

- Keep accurate records of payments received.

- Deposit excess cash in the bank. - Pay out local expenses as per directions from HO and create vouchers.