Location:- Waukegan, IL 60085 (Onsite from day 1) Duration: 12 Months Job Purpose: This position is responsible for handling 24x7 Data Center Operations infrastructure support services of all production and non-production environments within the Data Centers; handling the use of analytics to improve service, availability, and customer interactions; handling incident resolution and issues escalated by other IT teams and vendors; transitioning knowledge from design / build teams; handling operational vendor management. Mandatory Requirement: * Support requirement is 24/7 and On-call (On-demand In-person availability in the shift is mandatory. Job Responsibilities: * Identify and implement continuous improvement opportunities to drive efficiencies in the service delivery processes * Provide Touch Labor support within the Data Centers * Drive ongoing continuous improvement in first call resolution, incident and problem management activities related to Infrastructure * Ensure monitoring, alerting, measuring, reporting and continuous improvement of operations and service performance against service level objectives, customer satisfaction and financial goals * Work with vendors and other Infrastructure areas to coordinate Service Introduction and Service Change activities for Infrastructure * Identify chronic production incidents and escalate to Problem Management and participate in problem management / RCA * Work with vendors and IT product managers to prioritize tickets in aggregate * Execute daily operations activities within their perspective towers as required * Work with IT teams on projects related to Data Center infrastructure * Manage and maintain Data Center asset inventory (Knowledge of Nlyte would be beneficial) Required Job Qualifications: * Bachelor degree OR Technical Certification and/or College Courses with 1 year Information Technology experience OR 4 years Information Technology experience. * Must have excellent communication skills, customer service, verbal, and written skills along with good grammar and the ability to take accurate notes * Communicate with clients over-the-phone or face-to-face to assist them in setting up systems or resolving issues * Troubleshoot network and system problems to provide solutions to hardware/software defect * Follow instructions contained in equipment manual when setting up a system or conducting repairs * Highly motivated to work in a team-oriented environment with minimal direct supervision. * Knowledge of all Infrastructure technologies, including monitoring and event management technologies * Supplier management