Job Description

• My Client Company serves Insurance-Repair Contractors to support them with estimating and administrative requirements from Insurance Carriers.


• We are currently looking for a Client Manager to create and nurture long-term relationships with contractor clients.


• You will be responsible for understanding estimate and scope preferences, internal quality assurance, managing the delivery process, and maintaining client expectations for delivery times and quality of estimates.


• You will resolve any issues that arise to ensure customers are satisfied with our services.


• In this role, you should be an excellent communicator whos able to grasp TPA/Carrier/Contractor relations and needs, and brainstorm ways to satisfy them.


• If you have knowledge of our industry and a hunger to improve it, wed like to meet you.


• Your goal will be to help us safeguard our revenue and retain our clients.

Responsibilities

• Review estimate requests and assign them to Production Team


• Quality Assurance review and Estimate delivery to Clients


• Maintain Estimate Delivery Time and Quality expectations


• Write Xactimate estimates


• Manage TPA/MRP/Carrier requirements and reach quick settlements


• Work with Intake and Production teams to improve estimate delivery process


• Build relationships with key employees among clients


• Ensure both the company and clients adhere to contract terms


• Set sales and revenue targets and work diligently to meet them


• Collaborate with internal teams to address customers needs


• Help sales team up-sell services

Skills

• Expert/Advanced skill in Xactimate and Xactanalysis Required


• Symbility software knowledge preferred


• Experience with TPAs, MRPs, and satisfying Carrier Requirements for Contractors Required


• Experience with DASH/Nextgear, PSA, and Restoration Manager Preferred


• Experience with Matterport Preferred


• Proven experience as a Client Relations Manager and/or Project Manager


• Experience tracking relevant KPIs (e.g. customer satisfaction)


• Proficient in MS Office


• A customer-oriented attitude


• Excellent communication and negotiation skills


• Problem-solving aptitude


• Ability to work well with a team