Senior Specialist, Business Analysis - Santa Ana, Costa Rica

Are you interested in providing guidance to the Western Union stores and the agent network? Do you enjoy being the go-to person? Join Western Union as Senior Specialist, Business Analysis.


Western Union powers your pursuit.

Well be looking for you to be part of our Global Network Compliance & Risk Operations team which is responsible for timely assist stakeholders and monitor progress of KYA/KYCC recertification plan.


Role Responsibilities

The overall objective of this role is to timely assist stakeholders and monitor progress of KYA/KYCC recertification plan.
Handles due diligence documentation for prospective and existing WU Agents.
Handles email and phone communication with Agents.
Conducts calibrations sessions with Agents and refreshing training events.
Serves as single point of contact for Agents during onboarding and recertification events providing best Agent experience.
Coordinates all KYA related activities with all regional teams.
Participates in regular follow up meetings with the stakeholders (Regional KYA, ROCs Agent Implementation, others).
Works to ensure adherence of KYA/KYCC execution plans, including daily monitoring of progress.
Handles reinstatement requests and related issues.
Monitors reporting tools daily to ensure data accuracy.
Provides adequate and up to date reporting to upper management on operation results, accomplishments, and risks.
Owns and drives identification and resolution of general process issues and risks and proposes action plans.
Liaises with Local & Global Compliance, Legal, and Business when required.
Collaborates on strategic projects as a Subject Matter Expert of KYA/KYCC.
Utilizes creative problem solving and solid decision-making abilities to solve issues.
Follows up on pending packet submissions.
The incumbent will be SME and point of contact for KYA/KYCC related matters, engaged to provide necessary assistance to ensure certification end to end process is completed.
The successful candidate must possess strong written and oral communication skills and have the ability to work both independently and as part of a team. Have ability to work in a fast-paced development environment under tight resource and schedule restrictions preferred.


Role Requirements

You will need to have a bachelors degree with emphasis in Business Administration, Marketing, or relative fields or equivalent of 3-5 years of experience in Customer Service, Training & Quality Analysis on tracking & reporting progress made on set deliverables background.
Fluency in English (B2+ or higher) both written and verbal communications,
and third language is a plus for this position (French).

Have intermediate technical skills, computer systems quickly, intermediate Excel Skills, good knowledge of Microsoft Office package.
Have advanced soft skills, Good analytical skills, and Detail oriented. Analytical, reactive and attention to detail- intermediate to advanced. Ability to multi-task and to work independently. Demonstrated critical-thinking, problem-solving, and goal-setting skills are required.

Note: This role is in hybrid modality, 3 days per week fully on site.



We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at (link removed)


Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few((link removed)). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:
Asociacin Solidarista
Paid time off including extended maternity leave.
In house company doctor services
Continuing Education
Transportation services options
Parking spaces
Hybrid model work
Flexible Working Schedules if applicable
Referral Program award
Employee Resource Groups (ERG) and committees to volunteer with
Carpooling Program
Price Smart membership
Pan American Medical and Life insurance
Cafeteria Subsidy


Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-SVA




Estimated Job Posting End Date:04-19-2024
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.