Summary / Role Purpose

Join the Ansys Customer Excellence team to support our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys business. You will use advanced-level engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver highest quality solutions to our customers, advancing your pervasive simulation knowledge, experience, and your impact on the success of our customers and Ansys.


Key Duties and Responsibilities

Apply engineering expertise and knowledge of simulation techniques to provide highest level technical support to customers and Channel Partners for Ansys Electromagnetics products
Adhere to support processes to ensure high-quality, timely customer service that results in customer satisfaction
Develop technical expertise in one or more simulation areas
Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirements.
On an as-needed basis, support Sales and Marketing by conducting demonstrations, webinars, online training, and other meetings
Participate in other strategic team and company initiatives, as needed


Minimum Education/Certification Requirements and Experience

Required education and degree type: Bachelors degree in Electrical Engineering or related field
Required minimum years of professional experience in an engineering software environment: BS+0
Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages
Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
Strong organizational and time management skills, possesses a sense of urgency
Knowledge of the fundamentals of Electromagnetic Simulation


Preferred Qualifications and Skills

Preferred education and years of professional experience in an engineering software environment: MS+0 or PhD+0
Knowledge of the use of Ansys Electromagnetics products (such as Maxwell and Motor-CAD) or other commercial or in-house Electromagnetic Simulation codes is a plus
Ability to work independently with minimal supervision, as well as with others in a diverse team environment
Customer service aptitude
Ability to travel domestically up to 10% of time