Mercer is seeking candidates for the following position based in the Warsaw office:


Mobility Specialist (junior/senior)


(CST Team)
What can you expect?

As a member of the EMEA Client Solutions Team, you will have a chance to provide high quality support by giving a guidance in regards to our products and policies as well as administrative support to our internal and external clients. You can join highly energetic and experienced team, where automation of the processes as well as LEAN solutions are as much important as positive relationships and professionalism in each detail.


What is in it for you?


Work in a truly international environment

Opportunities for professional development and career growth

Competitive salary including a variety of benefits (private healthcare, life insurance, retirement plan, sports card/culture card, MasterCard lunch card, savings plan)

Subsidized language courses for native and non-native speakers

Work/life balance with flexibility to work from home

A-class office building facilities


We will count on you to:


Advising our internal consultants and clients on MercerMobility products and services across EMEA

Providing pricing and discounting guidelines

Preparation of calculations

Preparation of membership contracts and addenda

Handling day-to-day clients queries and content related questions

Providing sales support to consultants

Providing one-to-one demos/presentations on Mercers mobility platforms and delivering trainings on methodology for clients and consultants

Managing a selected portfolio of mobility clients

Ensuring that all sales support systems and documentation are kept complete and accurate

Liaising with internal teams, e.g. Finance, Order Entry, Order Fulfilment to resolve client invoicing and order fulfillment queries


What you need to have:


2-3 years of working experience in the areas of customer service and/or administration

Strong focus on details and analytical mindset

Excellent communication skills / Responsiveness

Ability to identify critical issues and proactively offer solutions

Fluent written and spoken English

Proficient in MS Office (especially in Excel and PowerPoint)


What makes you stand out:


Experience in direct client contact/client service

Ability to build relationships with clients and colleagues

Open-minded with fast learning capabilities


If you would like to apply for this position, please send in your application in
English
(link removed)>
Mercerdelivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Mercers more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business ofMarsh & McLennan Companies(NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people with 76,000 colleagues and annualized revenue approaching $17 billion. Through its market-leading businesses includingMarsh,Guy CarpenterandOliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, (link removed). Follow Mercer on (e-mail removed)

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients regardless of their gender expression or identity, marital or civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs. We are proud of our inclusive culture where everyone feels empowered to bring their whole selves to work and thrive. Learn more about our foundational values, mission and vision for the future by reviewing our Greater Good Policy.