Team Handling experience

Handle escalation and set process flow for team to follow and track with visible reports

Excel and PPT skills required to present to management CRM dash board and key business indicator

Build customer relationships with Existing Members

Manage customer communication both - Oral & Written

Resolve customer issues within TAT

Improve customer care by giving better service to the members

Graduate / Post graduate from renowned university.

Collaborate with internal teams (e.g., sales, Managers, senior managers) to address customers needs

Communicating with customers to ensure a positive experience with the company's services.

Expand customer base by guiding team members towards up selling and there by impacting revenue generation

Experience is min 5-7 years