Perform a variety of routine to moderately complex tasks involving customer service and support/clerical activities: create and maintain databases and tracking tools; answer routine inquiries; and enter, file and maintain data, correspondence, files, reports, etc. Considerable confidentiality, awareness, judgment, tact, creativity and initiative are required in performing tasks and resolving issues. Work is performed within a well-defined framework of policies and procedures, under immediate supervision.

APPLY DALLAS COUNTY (link removed) ORG Keyword: "CSCD"

Enter community supervision case information; collect probation and restitution payments; balance fee collections at the end of shift.

Serve as unit receptionist; respond to internal and external inquiries; re-direct calls to appropriate party; diffuse client situations in the front desk area or escalate to management in a timely manner, when applicable.

Process mail (monthly report forms, fee payments, and letters to court staff) and deliver to mail boxes.

Coordinate and maintain front desk office supplies: clipboards, sign-in sheets, pens, and visitors badges.

Build and maintain professional, cooperative relationships with clients, CSCD staff, attorneys, and the general public.

PERFORM OTHER DUTIES AS ASSIGNED.

APPLY DALLAS COUNTY (link removed) ORG Keyword: "CSCD"