Direct Client RequirementPosition Title: Ops Support Quality Control AnalystLocation: RemoteDuration: 2-3 months The Ops Support Quality Control Analyst will be responsible for helping improve the overall client experience through establishing and expanding standards of quality related to accountability, functionality, and client support.Role and Responsibilities Record and report quality data. Review the implementation and efficiency of quality and inspection systems. Investigate client complaints and non-conformance issues. Collect and compile statistical quality data. Analyze data to identify areas for improvement in the quality system. Develop, recommend and monitor corrective and preventive actions. Prepare reports to communicate outcomes of quality activities. Identify training needs and organize training to meet quality standards. Evaluate audit findings and implement appropriate corrective/preventative actions. Assure ongoing compliance with quality and industry regulatory requirements. Support Revenue Targets (aligned with delivery schedules and assignments). Provide insight and feedback on system and program improvements. Adhere to all company policies, procedures, and business code of ethics. Other duties as assigned. Skill Requirements/Preferences Effective written and presentation skills. Robust strategic, organizational and communication skills. Strong data analysis skills. Desired proficiency in SFDC, Confluence/JIRA, Outlook Office, and Tableau. Requires minimal supervision. Positive attitude and an outgoing personality with a high standard of decorum. Professional appearance and the ability to exhibit a professional demeanor over the phone, through email, and in person, as required. Must demonstrate excellent oral and written English communication skills. Strong communication and presentation skills. Strong organizational and time management skills. Ability to work alone and as part of a team. Ability to multi-task projects. Must complete all required documentation in a timely and accurate fashion. Able to work remotely. Education Requirements Bachelor's Degree or equivalent experience Minimum 2 years experience with quality assurance