Position: IT Systems Director (On-Site)

Relocation Assistance Available for the right candidate!

Main Role:

• Lead and collaborate with experts and senior leaders to formulate a detailed technology plan aligned with the organization's goals.


• Implement IT governance and policies to ensure secure, effective growth of the organization.


• Manage an inventory of current applications and hardware, and develop a cost-benefit analysis for potential enhancements.

Essential Qualities:

• Proven ability in scaling business IT systems and workflows.


• Positive outlook and commitment to continuous improvement in line with business objectives.

Key Functions:

• Oversee all business system applications, including email, ERP, CRM, TMS, website, and more.


• Develop operational strategies for the IT department to support critical business functions and strategic initiatives.


• Work closely with various departments to identify and implement cost-effective tech solutions.


• Manage internal resources and third-party providers, ensuring optimal operation of key systems like Salesforce and Great Plains.


• Review service contracts as necessary.

Reporting Structure:

• Reports to the President.


• Manages the IT & Systems Specialist (pending hire).


• Collaborates with all company departments, including Leadership, Sales/Marketing, Finance, Operations, and R&D.

Responsibilities & Accountability:

• Evaluate current applications and develop improvement strategies.


• Direct third-party providers and IT staff to fulfill business needs.


• Architect and execute IT strategies and infrastructure projects.


• Manage company-wide technology updates and training.


• Maintain IT security and drive system enhancements.


• Oversee the IT budget and manage expenditures.


• Handle the IT support/help desk and ticket system.


• Ensure compliance with system standards and regulations.


• Develop support, maintenance, and security procedures.


• Stay abreast of technology innovations and trends.


• Maintain accurate system documentation and records.


• Manage vendor relations, contract negotiations, and service agreements.


• Develop backup and disaster recovery procedures for application systems.


• Recommend automated system administration approaches.


• Oversee hardware/software maintenance and training.

Job Requirements:

• Bachelors degree in IT Management, Information Systems, Computer Science, or related field.


• 10+ years in applications support, software implementation, and development.


• Proven experience in system implementation, including project and people management.


• Expertise in ERP and CRM systems.


• Strong interpersonal, leadership, and communication skills.


• Excellent analytical and problem-solving abilities.


• Experience with process improvement projects like Kaizen.


• Ability to manage deadlines, staff development, and coaching.


• Proficient in written and verbal communication, negotiation, and conflict resolution.


• Independent decision-making and team collaboration skills.

Desirable Experience:

• Familiarity with Salesforce, Microsoft Dynamics, Google G-Suite, and Microsoft O365.


• Knowledge in Application Integration, Portals, and Analytics.

Success Metrics:

• Effective management and upgrade of software applications and hardware.


• Development and implementation of IT governance, standards, and policies.


• Collaboration with leadership for strategic IT planning.


• Successful training and launch of new technologies.


• Alignment of IT and business priorities.


• Risk mitigation and efficiency maximization in IT systems.


• Performance tracking through ticket systems.

Physical Demands:

• Ability to handle up to 40 pounds of computing and communications equipment.


• Capability to work in diverse environmental conditions.

Job Benefits:

• Opportunity to work in a high-growth, innovative company.


• Access to a wide range of products meeting diverse customer needs.


• A chance to contribute to a family business with strong growth potential.


• Competitive salary, benefits, and profit-sharing through an SEP retirement plan.


• Unique opportunity to make a significant impact in a dynamic business sector.