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IBM WebSphere Developer Location: IN-Mumbai Jobcode: 64a96182246f9412e67ff8b1 Email Job
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IBM WebSphere Developer
Job descriptionSKILLS
Mandate Tech Stack Expertise IBM Websphere Oracle DB SQL Queries App dynamics Monitoring AIX/Linux/Windows commands. Good to Know on Tomcat Shell scripting Automation strategies Must have Knowledge on the functionalities of Web Server App Server Database Incident Management
JOB ROLE
1. Analysis and resolution of all production incidents raised. 2. Provide resolution/workarounds for Severity 1 and 2 issues as per the SLA defined 3. Doing RCA for severity 1 (S1) incidents. Doing RCA for Severity 2 (S2) and critical incidents on specific requests from HDFC Bank. 4. Escalating severity 1 and severity 2 (S2) and critical incidents to all concerned as per escalation process as per the defined escalation matrix which is mutually agreed thru mail, SMS, and Phone call. 5. Giving regular updates on, S1 and S2 issues to the concerned stakeholders. Cause for repeated issues to be tracked with an issue tracker for fixing. 6. Engaging with other IT and Technology Partners for Issue resolution. 7. Escalation support in the Partner organizations as and when required to meet the TAT. 8. Providing clarifications to HDFC Bank Biz, BTG, and IT staff 9. Deployment of application fixes provided by OEM in UAT and Production. Application Support 1. Application continuous 24/7 eye-on-glass monitoring via Appd, Grafana or any other monitoring tool 2. Defining KPIs which is missing 3. Monitoring of unexpected spikes in application to various backends and other connecting systems 4. Monitoring of slow/no responses 5. Analyzing tickets raised by Bank support staff for end-user issues. 6. Support during DR drills and feedback on improvements post drill 7. Preparation of IR reports along with RCA for S1 and S2 issues and tracking till permanent fix is deployed 8. Co-ordinating with other support teams for any issues/incident 9. Provide suggestions for remediation of issues discovered
R3 Consultant
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