I. YOUR ROLE Develop an in-depth understanding of brands assigned, in order to ideate, manage and deliver optimum output in conjunction with all internal and external teams. Seamlessly communication with all stakeholders and a knack for creative writing is key to the role. II. YOUR RESPONSIBILITIES

Monitoring the social handles & platforms across web

Monitoring done through a tool + manually

Posting responses to posts around the brand accurately and in a timely manner

Ensuring the TAT expected by the client is maintained

Making the brand experience better for a user who seems dissatisfied

Clearing doubts an individual has about what the brand offers

Acknowledging compliments & showcasing the same on brand social media pages

Response management to be done smartly through a social media listening tool

Sharing the brand comments real-time with the brand managers (of the respective brand)

Categorization of the data & deriving meaningful analysis. Sharing the same with the brand

Generating reports through the tool. The reports made in the PPT format which will be made after analysing the conversations which came in for the brand.

III. ABOUT YOU

Professional / Academic Requirements

1-2 years of relevant work experience

A Degree/Diploma in Marketing, Advertising, Communication or another relevant field

Technical Requirements

Good knowledge of social media platforms (Facebook, Instagram, Twitter, LinkedIn, YouTube)

Basic understanding of social media analytics that will go into reports

Proficient with the MS Office Software (Word, Power Point, Excel)

Excellent communication and presentation skills

IV. ABOUT US TO BE UPDATED Shall use updated version, to be worked on by Avian Job Title:

Executive Division:

ORM Direct Reporting to:

Team Lead -ORM