Role: Infra Lead (5 days Onsite/Week from Day 1) Location: Southlake, TX Fulltime: $110k/Annum + Benefits - $120k/Annum + Benefits Job Description Who are we looking for? Infrastructure Lead with 9+ years of experience supporting infrastructure of large-scale distributed systems hosted on on-premises servers and cloud. Primary Responsibilities: Effectively handle the infrastructure outages & Performance Issues with quick analysis and resolution Extensive hands-on experience in troubleshooting Infrastructure failures (OS, N/W, Storage, File Systems, LDAP, Active Directory and SAML etc that can impact the application availability and performance. Manage incidents and effectively communicate with users, application owners and senior stakeholders across all the areas. Expertise in implementing common infrastructure activities (i.e., Patch Mgt., Migrations, Upgrades, Assessments, Certification/password renewals etc. Coordinate application resiliency exercises within required recovery time objective, perform functional and non-functional validations during and post-DR exercises. Actively participate in Change management process with view to manage risk in production environment. Minimize manual involvement by driving solutions, and automation and implementing continuous improvements that create an operating environment, including development & configuration for dynamic monitoring, & recovery. Identify and/or analyze patterns of incidents/problems, conduct flawless post-mortems, develop permanent remediation plans, and implement automation to prevent future incidents from re-occurring again. Build and improve the SOPs for all the maintenance activities. Challenge existing infrastructure setup, processing and suggest different ways to solve problems or improve stability. Technical Skills: Expertise in Linux Server Administration -Primary / Windows Server Administration-Secondary Extensive hands-on experience in troubleshooting Infrastructure failures (OS, N/W, Storage, File Systems, LDAP, Active Directory and SAML etc that can impact the application availability and performance. Should have deep expertise in implementation of common infrastructure activities (i.e., Patch Mgt., Migrations, Upgrades, Assessments, Certification/password renewals etc. Programming: Shell/Python. Troubleshooting of Web Application/Service and Database failures from infra-prospective Observability stack AppDynamics, Splunk, 1000Eyes, ITRS or similar Tools. Experience with common networking protocols and services including TCP, UDP, DNS, DHCP, HTTP, SSH, FTP, SNMP, and LDAP Working knowledge with Remedy, JIRA etc. Fair Understanding of CI/CD and DevOps Tools Expertise in Google Cloud Platform preferably or any other cloud (link removed) Configuration Management: SaltStack, Ansible, Puppet, Terraform etc. Process Skills: Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive. Interest in designing, analyzing, and troubleshooting large-scale distributed systems. Behavioural Skills : Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project. Proven ability to develop relationships with stakeholders, understand detailed business requirements across multiple project initiatives. Ability to steer technology direction and provide appropriate training to the team. Good attitude, and learning skills. Qualification: 9+ years of work experience in Infra & environment support. Education qualification: B.Tech, BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college