Education, Certificate (Relevant education, achievement & certification)

Qualification : 12th pass / graduate

Age : 18 to 35 yrs

Knowledge (knowledge gained in the past relevant to this requirement)

1.Knowledge in front-end retail operations

2.Selling & customer service

3.Basic knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage

Skills

(Specific job skills required for this job)

1.Communication-Excellentverbal communicationin English(Mandatory) & regional language.

2.Basic computer operating knowledge

3.E-mail communication

4.Basic knowledge of Point of Sale system (POS)

Experience (Specific type or

amount of experience)

1.1 - 3 years of relevant experience in front-end retail operations. Preferably with an established Retail Brand

2.Freshers with high level of communication skills and attitude to serve customers

Suitability Criteria

Competencies

1.People Orientation Approachable, Team Player

2.Strong Interpersonal Skills

3.Result Orientation Taking Ownership, Problem Solving

4.Process Orientation Organized, Analytical

5.Empathy Active Listening, Care, Service Mindset

1. Flexibility Agility, Open to Learning

Willingness (Preference / Values / other requirements)

1.Job location - Across India

2.Ability to work as per Brand guidelines and set schedules.

3.Extended working hours during weekends, Festivals and season time

4.Shift timing - Minimum 9 hours with strict adherence

5.High Integrity (non-negotiable)

Your KRA/KPI

1.Attend and assist the customers at store and provide adequate product knowledge

2.Influencing and selling jewellery

3.Achieve Revenue targets - Monthly / Seasonal

4.Maintain high VM standard at store

5.Addressing all customer queries

6.Following up with the customers

7.Ensure that the store is clean, safe and presentable for customers

8.Completing payment transactions; preparing merchandise for delivery.

9.Retaining the existing or new customers

10.Maintain and monitor store inventory

11.Coordinating with inter departmental personnel

12.Working on POS, ERP system, Magento etc