This is a fantastic long-term career opportunity for someone who will consistently deliver A+ performance while maintaining a positive attitude - even when faced with difficult callers/clients, or tough deadlines.

Essential Functions

• Screening of new potential clients across the entire spectrum of single event personal injury matters, as well as mass torts (e.g. dangerous drugs, defective medical devices) and beyond


• Regular interaction with firm management on handling decisions


• Diligent, system-based follow-through on all wanted intakes


• Maintenance and enhancement of all data entered/saved to our case management software and drives


• Regular daily, weekly, and monthly reporting on intake


• New client sign-ups across all channels (in-person, email, text), in-office and remote, both during business hours and after hours


• Intake or pre-litigation investigation work, including crash reports, background checks, workers compensation verification, OSHA investigations, etc.


• A full range of pre-litigation case management (e.g. medical and billing records; helping with medical treatment; inbound and outbound correspondence with clients, insurance adjusters, medical providers; etc.)


• Resolving client questions, concerns, and other escalated issues by phone and in person


• Managing after-hours intake


• Support internal and external audits


• Ensuring complete compliance at all times with all ethical and legal obligations


• Additional projects, as assigned.

Requirements/Competencies

• 4-year college degree, along with strong academic track record evidenced by GPA, awards/honors, extracurricular activities, etc.


• Bilingual in Spanish (both spoken and written)


• Excellent customer service and sales skills, with the ability to consistently project confidence, empathy, and energy on the phone


• Ability to quickly relate what differentiates our firm and our service


• High emotional intelligence


• Excellent writing skills


• Must have valid driver license with good driving record


• At least 3 professional references that can speak to your performance in a similar environment


• Ability and willingness to work 50 hours per week in the office + and also be on call for after-hours support


• Experience working on various aspects of single event personal injury cases, e.g. medical treatment/records work, investigation work, day-to-day case management, pre-lit paralegal work


• Top-notch written work product even in fast-paced, high volume environment


• Quick on your feet & adaptable to the client/situation without missing a beat


• Exceptional attention to detail


• Driven self-starter


• Extremely effective verbal and written communicator


• Great at multi-tasking, time management, and organizing and prioritizing work with minimal oversight


• Able to motivate staff under his/her supervision


• Professionalism with all types of callers